Seniors at Home LLC (“we,” “our,” or “us”) is committed to protecting the privacy and security of our clients, their families, and visitors to our website. This Privacy Policy explains how we collect, use, and safeguard information obtained through our website and in connection with our services.
1. Information We Collect
We may collect the following types of information:
Personal Information Information that identifies you personally, such as your name, phone number, email address, mailing address, and emergency contact information.
Health and Safety Information Information related to home safety assessments, care coordination notes, health monitoring, medication management support, therapy coordination, and other information relevant to supporting aging in place.
Payment and Billing Information Information necessary to process payments, invoices, and maintain financial records.
Communication Information Records of communications such as emails, phone calls, messages, and notes from check-ins or consultations.
Website and Technical Information Information automatically collected when visiting our website, including IP address, device type, browser type, and general site usage information.
2. How We Use Information
We use the information we collect to:
Provide aging-in-place support services
Schedule visits and coordinate care
Communicate with clients and authorized family members
Coordinate with healthcare providers when authorized
Deliver care updates and reports
Process payments and maintain records
Improve our services and website experience
Respond to inquiries or service requests
3. Sharing of Information
We do not sell, rent, or trade personal information.
Information may be shared only in the following situations:
With authorized family members, caregivers, or healthcare providers when the client has provided consent
With contractors or service providers who assist in delivering services (such as home modification vendors)
When required by law or regulatory authorities
To protect the safety of clients or others
Text messaging originator opt-in data and consent will not be shared with any third parties.
4. Healthcare Privacy
Some information we collect may qualify as Protected Health Information (PHI) under applicable healthcare privacy laws. When we provide healthcare-related services, we maintain safeguards designed to protect such information and limit access to authorized personnel involved in care coordination and service delivery.
Clients receiving services may be provided additional privacy disclosures related to healthcare services and care coordination.
5. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including:
Secure record storage
Password-protected systems
Limited access controls
Secure communication practices
While we take steps to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure.
6. Cookies and Website Analytics
Our website may use cookies or similar technologies to improve functionality and understand how visitors use our site.
Cookies help us:
Improve website performance
Understand visitor behavior
Enhance user experience
You may disable cookies through your browser settings if you prefer.
7. Your Privacy Rights
You may request to:
Access personal information we hold about you
Correct or update your information
Withdraw consent for certain uses of information
Request deletion of personal information when permitted by law
Requests may be made using the contact information listed below.
8. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those sites.
9. Updates to This Policy We may update this Privacy Policy periodically. Updates will be posted on this page with the updated effective date.
10. Contact Us If you have questions about this Privacy Policy or how your information is handled, please contact:
Seniors at Home LLC 61 NW Oregon Ave Ste 103 #313 Bend, OR 97703